> ## Documentation Index
> Fetch the complete documentation index at: https://afrizon-client.tunzaa.co.tz/llms.txt
> Use this file to discover all available pages before exploring further.

# In-App Navigation for Afrizon Delivery Partners

> How to use the Afrizon delivery app's built-in map and turn-by-turn directions to reach pickup points and customer drop-off addresses.

The Afrizon delivery app includes built-in maps so you never need to switch to a separate navigation app. From an order's detail screen you can get turn-by-turn directions to the pickup location and then to the customer's address, all without leaving the app.

## Opening navigation for an order

From any active order in your list, tap **Navigate to Delivery** to open the navigation screen. The app loads the delivery details — including the store pickup location and the customer's drop-off address — and displays them on the map.

<Note>
  Navigation loads your current delivery's pickup point and drop-off address automatically. If the screen takes a moment, the app is fetching the latest order and location data.
</Note>

## Using the in-app map

<Steps>
  <Step title="Open the order and tap Navigate to Delivery">
    From your **Active Deliveries** or **Orders** screen, select the order you are working on. Tap **Navigate to Delivery** to open the map view for that delivery.
  </Step>

  <Step title="Review the pickup point on the map">
    The map displays the vendor's **Pickup Location**. You can see the store address and its position on the map. Review the route before you start driving.
  </Step>

  <Step title="Get turn-by-turn directions to the pickup location">
    Tap **Get Directions** to start navigation to the pickup point. The app provides step-by-step directions so you can focus on driving.
  </Step>

  <Step title="Collect the items and switch to drop-off navigation">
    Once you have picked up the order, return to the app. The map switches focus to the customer's **Delivery Address**. Tap **Get Directions** again to start navigation to the drop-off point.
  </Step>

  <Step title="Arrive at the drop-off and complete the delivery">
    Follow the directions to the customer's address. Once you arrive and hand over the order, complete the delivery steps in the app — including OTP verification or proof of delivery photo if required.
  </Step>
</Steps>

## Contacting the buyer

If you need to reach the customer — for example, to confirm the exact drop-off spot or if you have trouble finding the address — you can contact them directly from the order details screen.

<Tip>
  Always try to contact the buyer through the app rather than sharing personal contact details. This keeps communication on the record and makes it easier to resolve disputes.
</Tip>

## Viewing pickup points

Some orders have multiple pickup points if items come from more than one vendor location. The **Pickup Points** section in the order details screen lists all the locations you need to visit before heading to the customer. Work through them in order and mark each stage in the app as you go.

## Reporting a delivery issue

If you encounter a problem during a delivery — such as an incorrect address, an unreachable customer, or damaged items — report it through the app:

1. Open the order details screen for the affected delivery.
2. Tap **Raise a Support Ticket**.
3. Enter a subject and a detailed description of the issue.
4. Tap **Submit Ticket**.

The support team will review your ticket and follow up. Do not mark an order as delivered if there is an unresolved problem — wait for guidance from support.

<Warning>
  Never abandon a delivery without reporting the issue first. Unresolved deliveries that are left without a status update can affect your account standing.
</Warning>