> ## Documentation Index
> Fetch the complete documentation index at: https://afrizon-client.tunzaa.co.tz/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions About Afrizon

> Answers to the most common questions about your account, shopping, payments, orders, and becoming a vendor on Afrizon.

Whether you're new to Afrizon or just need a quick answer, this page covers the questions we hear most often. Browse by topic or scroll through to find what you're looking for.

<AccordionGroup>
  <Accordion title="How do I reset my password?">
    If you signed up with an email and password:

    1. Tap **Log In** on the welcome screen.
    2. Tap **Forgot password?** below the password field.
    3. Enter the email address linked to your account and tap **Continue**.
    4. Check your inbox for a reset link and follow the instructions.

    If you log in with a phone number, you authenticate via a one-time code (OTP) sent by SMS — there is no password to reset. Simply tap **Log In**, enter your phone number, and use the code you receive.

    <Tip>
      If you don't receive the reset email within a few minutes, check your spam folder or try the phone-number login option instead.
    </Tip>
  </Accordion>

  <Accordion title="Can I use multiple roles on the same account?">
    Yes. Westpoint supports multiple roles under a single account — Shopping, Business (Vendor), Delivery, and Affiliate. To switch between them:

    1. Open the **Account** tab.
    2. Tap **Switch Role** (or use the role-switcher icon in the header).
    3. Select the profile you want to activate.

    Each role has its own dashboard and permissions. Switching roles does not affect your order history or saved addresses.
  </Accordion>

  <Accordion title="How do I delete my account?">
    You can request account deletion from within the app:

    1. Go to **Account → Account Details**.
    2. Scroll to the **Danger Zone** section.
    3. Tap **Delete Account** and confirm the prompt.

    <Warning>
      Deleting your account is permanent. Your data, order history, and saved information will be scheduled for removal within 30 days. This action cannot be undone.
    </Warning>

    If you need help before proceeding, contact support at [support@afrizon.com](mailto:support@afrizon.com).
  </Accordion>

  <Accordion title="Can I buy from multiple vendors in one order?">
    Yes. You can add products from different vendors to your cart and check out in a single session. Each vendor's items are grouped separately in your order summary so you can see exactly what's coming from where. Delivery fees and fulfillment timelines may vary per vendor.
  </Accordion>

  <Accordion title="What if an item is out of stock?">
    When a product is out of stock, you'll see an **Out of Stock** label on the product page and you won't be able to add it to your cart. A few options:

    * **Save it to your wishlist** — tap the heart icon on the product page. You can check back later to see if stock has been replenished.
    * **Search for alternatives** — use the search bar or browse the same category to find a similar product from another vendor.

    Stock levels are set by individual vendors, so availability can change at any time.
  </Accordion>

  <Accordion title="How do I use my wishlist?">
    Your wishlist lets you save items you want to buy later without adding them to your cart.

    * **Add an item:** Tap the heart icon on any product page or listing card.
    * **View your wishlist:** Go to **Account → Your Wishlist**.
    * **Move to cart:** From your wishlist, tap **Add to Cart** on any item to start the checkout process.

    You must be logged in to save and view wishlist items.
  </Accordion>

  <Accordion title="Which payment methods are supported?">
    Westpoint supports mobile money payments at checkout. You can pay using any of the following providers:

    * **Tigo Pesa**
    * **Airtel Money**
    * **M-Pesa** (Vodacom)
    * **Halopesa**

    To pay, select your provider, enter your mobile money number, and confirm the USSD prompt sent to your phone. Your PIN is entered directly on your phone — never in the app.

    Available payment methods may vary depending on your marketplace and location.
  </Accordion>

  <Accordion title="What if my payment fails?">
    If your payment doesn't go through:

    1. Check that your mobile money account has sufficient funds, or that your card details are correct.
    2. For mobile money, make sure you confirmed the USSD prompt on your phone within the time limit.
    3. Tap **Try Again** on the payment screen to retry with the same or a different method.

    Your order is held for a short period while payment is pending. If payment is not completed, the order will not be processed and no charge will be made.

    <Note>
      If you were charged but your order shows as unpaid, contact support immediately at [support@afrizon.com](mailto:support@afrizon.com) with your transaction ID.
    </Note>
  </Accordion>

  <Accordion title="Is my payment information secure?">
    Yes. Westpoint does not store your card details or mobile money PIN on our servers. Card transactions are processed by PCI-compliant payment providers, and mobile money payments are handled directly through your network operator's secure USSD channel. Your payment data is encrypted in transit.
  </Accordion>

  <Accordion title="How do I track my order?">
    1. Tap **Orders** in the bottom navigation bar.
    2. Select the order you want to track.
    3. Tap **Track Order** to see the current delivery status and stages.

    Order statuses progress through: **Pending → Processing → Confirmed → Shipped → In Transit → Delivered**.
  </Accordion>

  <Accordion title="Can I cancel an order?">
    You can cancel an order while it is still in **Pending** or **Processing** status. Once the vendor has confirmed or shipped your order, cancellation may no longer be available.

    To cancel:

    1. Go to **Orders** and open the order.
    2. If cancellation is available, you'll see a **Cancel** option in the order actions.

    If you don't see a cancel option and need to stop a delivery, raise a support ticket directly from the order page.
  </Accordion>

  <Accordion title="How do I get a refund?">
    Refunds are handled on a case-by-case basis. To request one:

    1. Go to **Orders** and open the relevant order.
    2. Tap **Raise a Support Ticket**.
    3. Describe the issue — for example, wrong items received, item not delivered, or damaged goods.

    A support agent will review your request. Approved refunds are returned to your original payment method. Processing times vary by payment provider but typically take 3–7 business days.
  </Accordion>

  <Accordion title="How do I become a vendor?">
    To sell on Westpoint, you need to register a Business account:

    1. On the welcome screen, tap **I'm new, sign me up**.
    2. Complete registration with your email or phone number.
    3. Once logged in, go to **Account → Switch Role** and select **Business Account**.
    4. Fill in your store name, business address, and registration number.
    5. Submit your details for verification.

    After approval, you'll have access to a vendor dashboard where you can list products, manage orders, and view earnings.
  </Accordion>

  <Accordion title="How long does vendor verification take?">
    Verification typically takes **1–3 business days** after you submit your business information. You'll receive a notification when your account is approved.

    If you haven't heard back after 3 business days, contact [support@afrizon.com](mailto:support@afrizon.com) with your registered email or phone number and a support agent will look into it.
  </Accordion>
</AccordionGroup>