> ## Documentation Index
> Fetch the complete documentation index at: https://afrizon-client.tunzaa.co.tz/llms.txt
> Use this file to discover all available pages before exploring further.

# Vendor Guide: Sell on Westpoint Marketplace

> Learn how the vendor role works on Westpoint, what you can do as a seller, and how to get started listing products and managing your store.

As a vendor on Westpoint, you run your own storefront within a tenant's marketplace — listing products, receiving orders, and communicating with customers, all from the same mobile app you use as a buyer. The vendor role gives you a dedicated set of screens for managing your business without needing a separate account.

## What you can do as a vendor

Your vendor dashboard puts everything in one place:

* **Products** — add, edit, and manage your product catalogue, including stock levels and variants
* **Orders** — view incoming orders, accept or reject them, and update fulfilment status
* **Store profile** — set your store name, description, logo, policies, and branding
* **Customer Messages** — reply to customers directly from the in-app inbox
* **Notifications** — stay informed about new orders, status changes, and platform updates
* **Account** — manage your business information, bank account details, and verification documents

## Benefits of selling on Westpoint

Westpoint's built-in infrastructure means you don't need to arrange your own logistics or payment processing:

* **Built-in delivery network** — orders are routed to available delivery partners automatically
* **Integrated payment processing** — customers pay via mobile money, bank transfer, or cash on delivery; funds are settled to your registered bank account
* **Customer ratings** — shoppers can rate your store and products, helping you build trust and visibility in the marketplace

## How to become a vendor

You can register as a vendor directly from your existing account. If you already use Westpoint as a buyer, you can add a vendor profile without creating a new account.

<Steps>
  <Step title="Open Account settings">
    Tap **Account** in the bottom navigation bar, then tap **Switch Role** or look for the **Expand Your Business** section.
  </Step>

  <Step title="Create a vendor profile">
    Tap **Become a Vendor** and fill in your business information, including your business name, contact email, contact phone, and address.
  </Step>

  <Step title="Submit verification documents">
    Upload the required KYC (Know Your Customer) documents so the marketplace can verify your identity and activate your store. See the note below for details.
  </Step>

  <Step title="Switch to your vendor view">
    Once your profile is created, use the **Switch Role** menu to move between your buyer and vendor views at any time.
  </Step>
</Steps>

<Note>
  Before you can start selling, you must complete vendor verification by submitting KYC documents through the **Account** screen. Your verification status shows as **Pending Review** after submission. If any documents are rejected, you will see a **Rejected Documents** notice with a prompt to resubmit. You can check your document status at any time from the Verification Card on your Account screen.
</Note>

## Explore the vendor guide

<CardGroup cols={2}>
  <Card title="Store setup" icon="store" href="/vendors/store-setup">
    Configure your store profile, branding, policies, and visibility settings.
  </Card>

  <Card title="Managing products" icon="package" href="/vendors/managing-products">
    Add products, manage stock, and upload your catalogue in bulk.
  </Card>

  <Card title="Managing orders" icon="clipboard-list" href="/vendors/managing-orders">
    View and process incoming orders, update fulfilment status, and message customers.
  </Card>

  <Card title="Verification" icon="shield-check" href="/vendors/store-setup">
    Complete KYC verification and keep your business details up to date.
  </Card>
</CardGroup>