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Westpoint sends notifications to keep you informed about your orders, deliveries, promotions, and messages. You control which notifications you receive and can review past alerts in the in-app notification center at any time.

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Types of notifications

The table below shows each notification type, what triggers it, and how it is delivered.
Notification typeWhat triggers itDelivery method
Order confirmedYour order is accepted and payment is processedPush notification
Order processingA vendor starts preparing your orderPush notification
Order shippedYour order is handed to a delivery partnerPush notification
Out for deliveryA delivery partner is on the way to youPush notification
Order deliveredYour order is marked as deliveredPush notification
Order cancelledAn order is cancelled by you or the vendorPush notification
Promotional offersDiscounts, flash sales, or featured productsPush notification
Vendor messagesA vendor replies to your chat inquiryPush notification + in-app
New in-app alertsSystem announcements or account noticesIn-app only

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Enabling and disabling notifications

Notification preferences are managed at the device level through your phone’s settings. On Android:
  1. Open your device Settings.
  2. Tap Apps and find Westpoint in the list.
  3. Tap Notifications and toggle notification categories on or off.
On iOS:
  1. Open your device Settings.
  2. Scroll down and tap Westpoint.
  3. Tap Notifications and adjust the settings to your preference.
Changes to notification settings take effect immediately. Turning off a category means you will not receive any alerts for that type, even for active orders.

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Push notification permissions

The first time you open Westpoint, the app asks permission to send you push notifications. Tap Allow to receive order and delivery updates. If you previously denied permission and want to enable it:
  1. Open your device Settings.
  2. Find Westpoint in the app list.
  3. Enable Notifications.
If push notifications are disabled, you will not receive real-time order or delivery updates. Check the in-app notification center or your order history to track the status of your orders.

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In-app notification center

Even without push notifications enabled, you can view your notification history inside the app. To open the notification center:
  1. Tap Account in the bottom navigation bar.
  2. Tap Messages (the chat icon) to view vendor messages, or look for the notification bell icon at the top of the home screen for system alerts.
Inside the notification center you can:
  • Mark as read — tap a notification to mark it as read, or use Mark all as read to clear the unread badge at once.
  • Clear all — remove all notifications from the list.
Tap any order-related notification to jump directly to the order details screen, where you can see the current status, delivery stages, and any available actions.