Before you start
Make sure you have already created a vendor profile and switched to your vendor view. You will also need your store’s logo image ready to upload. See the Vendor overview for instructions on creating a vendor profile.Setting up your store profile
Go to Account
Tap Account in the bottom navigation bar. You will see your vendor profile card at the top of the screen.
Fill in your business information
Complete the following fields:
- Business Name — the legal or trading name of your business
- Display Name — the name shown to customers in the marketplace (can differ from your business name)
- Business Description — a short summary of what you sell and why customers should choose your store
- Contact Email — the email address customers and the platform can reach you at
- Contact Phone — a phone number for your business
- Website — optional, your business website URL
- Address — your business address (address line 1, address line 2, city, state/province, postal code, country)
- Tax ID — your tax registration number if applicable
Upload your store logo
Tap the logo area to select or photograph your store logo. Your logo appears on your store page and in search results. For best results, use a square image.
Add your store branding
In your store’s branding section, you can set:
- Slogan — a short tagline displayed on your store page
- Social media handles — Facebook URL, Instagram handle, Twitter handle, and YouTube URL
- About — a longer HTML description of your store
Set your store policies
Add text for your:
- General Policy — your general store terms and conditions
- Return Policy — how you handle returns and exchanges
- Shipping Policy — your delivery timeframes and shipping terms
Store visibility
Your store has an Active status that controls whether it appears to customers in the marketplace. When your store is active, shoppers can find it through search and category browsing. If you need to temporarily pause your store, contact the marketplace administrator.Store categories
You can assign categories to your store to help customers discover your products. Featured categories appear prominently on your store page, making it easy for customers to navigate your most important product ranges. To update your store categories, edit your store profile and select from the available category list provided by the marketplace.Banners
You can add promotional banners to your store page to highlight deals, new arrivals, or featured products. Each banner includes:- Title — a short label for the banner
- Image — the banner image (you can provide separate images for mobile)
- Destination URL — where the banner links to when tapped
- Display order — controls the order banners appear in
- Active dates — optional start and end dates for time-limited promotions
Verification and KYC
To accept orders and receive payments, you must complete the vendor verification process by submitting Know Your Customer (KYC) documents.Open the Verification Card
From the Account screen, tap the Verification card. If you have not yet submitted documents, you will see Submit KYC Documents.
Upload required documents
For each required document type, tap Upload File and select the document from your camera, gallery, or file browser. Accepted file types include PDF, JPEG, and PNG.
Submit for review
Tap Submit for Verification. Your verification status changes to Pending Review and the marketplace team will review your documents.
Await approval
You will receive a notification when your verification status changes. Possible outcomes are:
- Account Verified — your store is approved and you can start selling
- Verification Pending — your documents are under review
- Verification Rejected — one or more documents were not accepted; tap the notification to resubmit