Going online and offline
You control your own availability. When you are ready to work, set your status to online in the app — orders will start coming in straight away. When you need a break or are done for the day, go offline and no new requests will be sent to you.Receiving a delivery request
When a new order is available near you, the app sends you a push notification. Open the notification or the Available Orders screen to review the request before responding. Each request shows you:| Detail | Description |
|---|---|
| Pickup location | The vendor’s address where you collect the items |
| Delivery location | The customer’s drop-off address |
| Delivery fee | What you will earn for this delivery |
| Distance | Estimated distance for the trip |
| Items | The products included in the order |
| Payment method | How the customer is paying (e.g. cash on delivery, mobile money) |
Accepting or declining a request
You have a short window to respond to each request.- Accept — tap Accept Order to take the delivery. The order is assigned to you and moves to the next stage.
- Decline — tap Reject Order if you cannot take it. You will be asked to provide a brief reason for declining (at least 10 characters). The reason is shared with the vendor and platform administrators.
Delivery status flow
Once you accept an order, you move it through stages as you complete each step. Update the status in the app as you go — this keeps the customer informed and ensures your delivery record is accurate.| Stage | What it means |
|---|---|
| Assigned | You have accepted the order and are on your way to pick it up |
| Picked up | You have collected the items from the vendor’s location |
| In transit | You are on your way to the customer’s address |
| Delivered | The order has been handed to the customer |
Completing a delivery
Accept the request
Review the order details in the app — pickup location, drop-off address, items, and delivery fee. Tap Accept Order to confirm you are taking the delivery.
Navigate to the pickup location
Use the in-app navigation to get directions to the vendor’s address. Tap Navigate to Delivery from the order details screen to open the map.
Collect the items and mark as picked up
When you arrive at the vendor and collect the items, update the order status to Picked up. This notifies the customer that their order is on its way.
Navigate to the delivery address
Switch the map view to the customer’s drop-off address. Follow the turn-by-turn directions to the destination.
Confirm delivery with OTP (if required)
Some orders require OTP confirmation at the point of delivery. Ask the customer for the one-time code sent to their phone, then enter it in the app under Verify Delivery and tap Verify. This confirms the order has reached the right person.
Submit proof of delivery (if required)
If the platform requires it, take a clear photo of the delivered package or the recipient and submit it via Proof of Delivery in the app.
If a delivery cannot be completed — for example, the customer is unreachable — do not mark the order as delivered. Contact support through the app to raise a ticket and document the issue.