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As a vendor on Westpoint, you run your own storefront within a tenant’s marketplace — listing products, receiving orders, and communicating with customers, all from the same mobile app you use as a buyer. The vendor role gives you a dedicated set of screens for managing your business without needing a separate account.

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What you can do as a vendor

Your vendor dashboard puts everything in one place:
  • Products — add, edit, and manage your product catalogue, including stock levels and variants
  • Orders — view incoming orders, accept or reject them, and update fulfilment status
  • Store profile — set your store name, description, logo, policies, and branding
  • Customer Messages — reply to customers directly from the in-app inbox
  • Notifications — stay informed about new orders, status changes, and platform updates
  • Account — manage your business information, bank account details, and verification documents

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Benefits of selling on Westpoint

Westpoint’s built-in infrastructure means you don’t need to arrange your own logistics or payment processing:
  • Built-in delivery network — orders are routed to available delivery partners automatically
  • Integrated payment processing — customers pay via mobile money, bank transfer, or cash on delivery; funds are settled to your registered bank account
  • Customer ratings — shoppers can rate your store and products, helping you build trust and visibility in the marketplace

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How to become a vendor

You can register as a vendor directly from your existing account. If you already use Westpoint as a buyer, you can add a vendor profile without creating a new account.
1

Open Account settings

Tap Account in the bottom navigation bar, then tap Switch Role or look for the Expand Your Business section.
2

Create a vendor profile

Tap Become a Vendor and fill in your business information, including your business name, contact email, contact phone, and address.
3

Submit verification documents

Upload the required KYC (Know Your Customer) documents so the marketplace can verify your identity and activate your store. See the note below for details.
4

Switch to your vendor view

Once your profile is created, use the Switch Role menu to move between your buyer and vendor views at any time.
Before you can start selling, you must complete vendor verification by submitting KYC documents through the Account screen. Your verification status shows as Pending Review after submission. If any documents are rejected, you will see a Rejected Documents notice with a prompt to resubmit. You can check your document status at any time from the Verification Card on your Account screen.

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Explore the vendor guide

Store setup

Configure your store profile, branding, policies, and visibility settings.

Managing products

Add products, manage stock, and upload your catalogue in bulk.

Managing orders

View and process incoming orders, update fulfilment status, and message customers.

Verification

Complete KYC verification and keep your business details up to date.